Question 1

Does US massage chairs OFFER FINANCING?

Accepted Answer

Yes. We offer Affirm financing and Synchrony Bank financing:

1. Affirm Financing – up to 36-month financing plans. Your rate will be based on credit and is subject to an eligibility check.
2. Synchrony Bank Financing – up to 36 months/0% interest financing plans.

Please contact us for more details on financing options.

Question 2

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all our massage chair models. When you purchase a chair directly from us, standard delivery is included at no additional cost to you.
Our website has more details about shipping and delivery under the Shopping Info section. Chairs ship via freight carrier with curbside delivery service.
For Alaska, Hawaii, and Canada, discounted shipping rates are available. Expedited delivery may also be requested for an additional fee. 
Contact us if you have any other questions about delivery options. We're happy to provide hassle-free shipping so you can quickly start enjoying your new massage chair.

Question 3

Will I have to pay tax on my order?

Accepted Answer

If you are located outside of Texas, you will not have to pay sales tax on your massage chair order from us. We offer tax-free purchases for customers residing in all states except Texas.
For Texas residents, appropriate state and local sales tax will apply to your order. However, for all other states, we are exempt from collecting sales tax. This tax-free policy results in extra savings for you.
For more information on tax-exempt ordering or any other sales related questions, please contact our sales team directly at 682-888-1331. We're happy to assist with any questions about taxes or the ordering process.
Enjoy major savings by avoiding sales tax on your massage chair! Let us know if you need any additional details when you're ready to place your order

Question 4

Where are these chairs made?

Accepted Answer

Luraco massage chairs are designed and manufactured in the USA, in Arlington, Texas.(https://www.usmassagechairs.com/) We proudly engineer and assemble our massage chairs at our facility in the DFW area.
As the only major American-made massage chair brand, we control every aspect of production. This allows us to infuse strict quality control and the latest innovations into every chair.
Luraco is also proud to be the selected brand used on U.S. Military bases, large high-tech corporations like Cisco Systems and Google, healthcare facilities, and in Veteran Hospitals providing relief to our military heroes.
By manufacturing locally in Texas, we can meet unmatched standards and bring the highest quality massage chairs to customers across America.

Question 5

How long will it take for me to receive my chair?

Accepted Answer

The delivery time for your massage chair will vary depending on the shipping method selected:
Free Curbside/Threshold Delivery - Average 7-10 days
 • Shipped via freight to the 48 contiguous states
 • Delivered to front porch or inside garage if ground level
 • Customer assembles chair in 30-90 minutes
White Glove Delivery - Average 10-16 days
 • Shipped to White Glove warehouse then delivered to your home
 • 2 person team will deliver chair inside home and assemble
 • Up to 2 flights of stairs
 • Will contact to schedule delivery day and time
So with our standard Free Curbside/Threshold Delivery method, expect your massage chair to arrive approximately 7-10 days after ordering. This affordable shipping gets your chair delivered hands-free to your door.
For in-home assembly, select White Glove Delivery for an estimated 10-16 day turnaround. Let me know if you have any other questions!

Question 6

What is your warranty?

Accepted Answer

We are dedicated to providing our valued customers with the best possible massage chair buying experience, including a comprehensive warranty. Here are the key details of our industry-leading coverage:
For home use:
 • Parts and in-home labor covered for first 3 years at no cost
 • Additional 2 years of parts coverage at no cost
 • May require customer cooperation for phone troubleshooting
For commercial use:
 • Parts and labor covered first 6 months at no cost
 • Additional 6 months of parts coverage at no cost
 • May require customer cooperation for phone troubleshooting
With premium materials and redundant reliability systems, we proudly offer the best massage chair warranty in the industry that competitors simply can't match. Let us know if you have any other questions!
*Note: Does not cover Alaska, Hawaii, Puerto Rico or international sales.

Question 7

What is your return policy?

Accepted Answer

We want you to be fully satisfied with your massage chair purchase. However, if you decide to return a chair, here are the key points of our return policy:
1. You have 30 calendar days from receipt to return the chair.
2. Returns must be coordinated through the dealer where originally purchased.
3. The dealer will obtain a return authorization by calling 817-633-1080, Option 2.
4. Carefully pack the chair in original or suitable box to prevent shipping damage.
5. Enclose your name, address, phone, dated receipt, and photos before packing.
6. Take photos of the packed box before pickup/return shipment.
7. Include documentation describing the problem with the chair.
Please note, all shipping costs are non-refundable. Chairs shipped outside the 48 contiguous states cannot be returned. Let us know if you have any other questions!

Question 8

Can I speak to a customer service for further assistance?

Accepted Answer

Yes, If you need further information or assistance. Please call or text us at 682-888-1331

Question 9

What are the dimensions and weight of the massage chair?

Accepted Answer

Luraco I9 Max Serie Chair Specifications:
 • User Weight: Up to 300 lbs.
 • User Height: Up to 6' 10"
 • Power Consumption: ~200 Watts (Max)
 • Recline Angle: 120-170 degrees
 • Roller Track Length: 60 inches
 • Pre-programmed Auto Functions: 9 Modes
 • Automatic Timer Shut-off: Up to 30 minutes
 • Legrest Length Extension : Up to 8 inches
 • Chair Weight: ~310 lbs.
 • Max Height: ~48 inches
 • Max Width: ~38 inches
 • Max Length (Reclined): ~87 inches

Question 10

Is assembly required for Luraco massage chair?

Accepted Answer

Yes,  Luraco massage chairs do require some assembly, but rest assured, the process is straightforward and hassle-free. We provide detailed and user-friendly video instructions that will guide you step-by-step through the assembly process. You'll have your chair up and ready for a blissful massage in no time!

Furthermore, we understand that convenience matters to you, which is why we are thrilled to offer free shipping and installation for all Luraco chairs. No matter which model you choose, you can enjoy the luxury of having your new massage chair delivered and professionally installed without any additional cost.

Free Curbside /Threshold Delivery – Average Shipping Time 7-10 Days
Curbside Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair to to front porch or directly inside garage with no steps/stairs, must be ground level. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.
White Glove Delivery – Average shipping time 10-16 Days
In-Home Delivery and Assembly is the same as White Glove Delivery. Your massage chair will be shipped via Freight to the White Glove Delivery warehouse. They will contact you to schedule a delivery time and date when they receive your order.
The White Glove Delivery team consists of a two person installation team that will deliver (up to 2 flights of stairs), unpack, and install your massage chair in your room of choice. These are not professional massage chair installation experts but a furniture installation team. They may or may not have installed your massage chair model before.

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